Replacement Policy

At Galleri, we take pride in the quality and craftsmanship of our products. Each item is carefully inspected before shipment to ensure it meets our high standards. However, we understand that issues can arise. Our replacement policy is designed to address any problems that occur during shipping or upon receipt of our products.

Eligibility for Replacement:

  1. Damaged Items: If you receive a product that is damaged upon arrival, please contact us within 7 days of delivery to qualify for a replacement.
  2. Defective Products: If you discover any defects in the product within 30 days of receipt, you are eligible for a replacement.

Process for Requesting a Replacement:

  1. Contact Us: Send an email to support@galleri.shop with your order number, a detailed description of the issue, and any relevant photographs of the damage or defect.
  2. Review: Once we receive your request, we will review the information provided and may contact you for further details.
  3. Approval: If your request is approved, we will initiate the process of sending a replacement product.
  4. Shipping: Replacement items will be shipped to you at no additional cost. The method and timing of shipping will be the same as the original purchase.

Additional Information:

  • Replacements are only available for items purchased directly from Galleri™ through our official website.
  • Items returned for replacement must be in their original condition and packaging.
  • The availability of replacement items is subject to current stock. If the item is no longer available, we may offer an equivalent product or a refund.

Contact Information: For any queries regarding our replacement policy, please contact us at support@galleri.shop. Our customer support team is here to assist you and ensure your satisfaction with our products.

Policy Changes: Galleri reserves the right to modify this replacement policy at any time to reflect changes in our service or regulations. Changes will be effective immediately upon posting on our website.

Thank you for choosing Galleri™. We are committed to providing you with products of the highest quality and ensuring your satisfaction with every purchase.